Your design will arrive in approximately 6-8 weeks from the date that we receive your completed design tasks (questionnaire, wall images, images and dimensions of existing furniture you would like to be worked into the design, room measurements/floor plan and inspiration images).
The design fee covers your design, which includes -- your design rendering, storyboard, scaled floor plan, furnishing and fabric selections. Your design fee does NOT cover the cost of any products specified or expedited shipping of your box, if desired.
The first question on the Lifestyle Questionnaire asks you to select from one of three furnishing targeted budget tiers: Savvy, for furnishing estimated budgets of up to $9,999; Fabulous for furnishing budgets of $10,000 to $18,500; and Luxe for room budgets of $18,500 and over. Please be aware that these are only targets that will help inform our design process and selections and not guarantees. Once you receive your design, you can implement the design as specified or substitute items to meet your specific budget. You have final control of when and what you ultimately purchase.
You will be able to send messages to us through your very own secure My Studio page. Here you will also be able to check the status of your project. All messages are answered within 2 business days.
We have several ways for you to communicate with us: through the message center on your My Studio page (the preferred method for fastest response time), and via email.. Please refer to the Contact Us page for detailed information.
In some cases you will be purchasing products directly from KVI. In the case that a product is to be purchased from a third party
vendor, you will be directed to links shown on your My Studio page.
Yes! It’s the new jewelry! Forget the diamonds – get the room! Please click on the GIFT option under Menu of Rooms, or you can find it here: GIFT CERTIFICATE
The steps to our program were carefully crafted to ensure success. We mean business! The system is designed to not allow you to advance until all of your design tasks have been compiled and submitted. We want to set you up for success.
You may change rooms while you are still in the process of completing your design tasks. Once you have submitted all of the required design tasks and we have maneuvered our troops, no further changes can be made.
You have the right to cancel your purchase of design services for a full refund (less any applicable PayPal, bank or credit card charges or fees), except that such right shall expire upon the earlier of (i) the seventh (7) calendar day after the date of purchase, or (ii) the date on which the Company begins receiving your personal submissions (e.g. room photos, room measurements, inspirational photos). Subject to the foregoing, if you wish to cancel your purchase, you must notify us of your decision to cancel at firstname.lastname@example.org . We will promptly thereafter notify you of your cancellation number.
Our goal is to deliver a design that you are thrilled with. To this end, we are pleased to accommodate changes up to a maximum of three specification substitutions per room.
Yes, your information is retained on your My Studio page for as long as you elect to keep it online.
It is very important you are accurate when measuring your room. We rely upon the information you send in order to create your scaled room design. Please follow the instructions very carefully, making sure to measure everything and taking extra care in measuring door openings! We cannot be responsible for any incorrect information provided to us. We strongly recommend that you re-measure prior to placing product orders.
It's very easy! Just submit this short form below and we will be in touch shortly! We will give you a call and walk your through how to find your way to our online Design Studio. Or, you can go directly to our list of rooms, and select the right room and size that matches your project best! You can find the list here: MENU OF ROOMS